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We offer three options for Tech Support:

• Knowledge Articles

• Send Us An Email

• Tech Support Request Form (this provides a receipt email to you)

In cases where we feel the matter is of an unusual nature, we will make an attempt to call (U.S. domestic locations, only). 

 

Knowledge Articles

Uploading Issues 0101 How do I upload a SellFolio to my own website? 0102 I uploaded my SellFolio, but it won't play when I view it 0103 Can I import my SellFolio projects into FrontPage websites? 0104 How do I upload a SellFolio to my Homestead.Com website? 0105 How do I upload a SellFolio to my Yahoo Small Business website? 0106 I get the error, "A script is causing Adobe Flash Player to run slowly..." 0107 How do I launch other SellFolio projects from one main SellFolio project? 0108 I have the purchased edition, but search results still say "Made With SellFolio" Image Issues 0201 When I import images, the quality is degraded 0202 When I import images, I get an error message 0203 How do I get a logo into my project? 0204 How do I get my logo into .SWF format? 0205 What is the difference between .JPG and .SWF images? 0206 How do I use the Default Background feature in SellFolio 4.0 Complete? 0207 When I import a .SWF file, my project crashes or gets resized 0208 The images in the Thumbnail Scroller are "smeared" Audio/Sound/Video/Font Questions 0301 My sound file plays at a different pitch or speed in my SellFolio 0302 What are the recommended settings for recording .MP3 files? 0303 What limitations are there for looping background music? 0304 How can I play a video in my SellFolio? 0305 Why doesn't my .FLV video play when I upload my project to my web server? 0306 When I import a font, Dreamweaver opens and my font does not get created 0307 How can I use international characters in SellFolio? Playback Issues 0401 I want to launch my SellFolio from my website, but in a new window 0402 My SellFolio projects work on some computers, but not on others 0403 The "Exit" button in my SellFolio projects does not work 0404 My text loses all paragraph breaks after I upload my project 0406 How can I display my uploaded SellFolio in full-screen mode? 0407 My paragraph breaks don't look right when I Test-Drive my project 0408 Some images are skipped during AutoPlay playback 0409 How can I adjust the timing of Slides while in Autoplay mode? ViewWork.Com Issues 0501 I want a domain name that will point to a SellFolio on ViewWork.Com 0502 When I log in, I get an error: "The license key... is invalid." 0503 When I log in, I get an error: "XceedFtp.dll... is not registered... a file is missing..." CD-Burning Issues 0601 I can't burn my project to CD using SellFolio 0602 How do I burn my project to CD using third-party CD-burning software? 0603 How do I launch multiple projects on a CD? Miscellaneous Usage Issues 9901 How do I build a standard-looking website, instead of a full SellFolio project? 9902 I don't have a disk burner.  How can I move my projects to another computer? 9903 How do I save my projects to a different drive or folder? 9905 I purchased SellFolio, but my projects still show the "Buy Now" message 9906 Updating your previously-made projects to the latest Build Third-Party Products 9701 What third-party products do you recommend for use with SellFolio? Using SellFolio For Your Business 9801 How do I make money with SellFolio? 9802 How do I integrate an existing shopping cart system with SellFolio?

Send Us An Email

• Include the following: 1) full name, 2) phone number, 3) order number (from your order email), and 4) the email address that was used when you ordered.
• Specify the  product, version, and build.  For instance, state "SellFolio 4.0 Complete, Build 45."
• Include the web address of your uploaded project, if applicable, and direct us, specifically, where to look in your project for problematic areas.
• PLEASE BE SPECIFIC, USING THE EXACT TERMINOLOGY FOUND IN SELLFOLIO BUILDER.  Most-often, users use their own terminology, which makes us unable to understand the question.  Be sure to reference the Step numbers in SellFolio Builder, and use exact terminology.  For instance, don't call the Intro Animation the "start screen," and don't call the Main Menu the "home page."  Likewise, do not ask, "How do I intermingle different backdrops?"  A better question would be, "In Step 4-D, I clicked 'Import JPG or SWF Background.'  How do I perform the same steps to modify the background in Step 3?"
• Send your message to support@sellfolio.com

Tech Support Request Form