Knowledge Article 0402:
My SellFolio projects work on some computers, but not on others

Applicability: SellFolio 4.0 Complete and SellFolio 3.0 versions

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Explanation 1

SellFolio uses the Macromedia Flash Player to run SellFolio projects.  If your SellFolio project is to be viewed via the Internet, the Macromedia Flash Player must be installed on your viewer's computer.  The Macromedia Flash Player is installed on 97% of Internet-enabled desktops worldwide and is distributed through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several web browsers and on many computers. It is included in Windows XP (including all new Windows XP computers) and Apple Macintosh operating systems; Netscape Navigator, and America Online.

Solution 1

Although the Macromedia Flash Player is installed on 97% of Internet-enabled desktops worldwide, some viewers of your SellFolio might not have the Macromedia Flash Player installed.  The Macromedia Flash Player can be installed by clicking the following button:

... or by going to the following weblink:

http://www.macromedia.com/shockwave/download/download.cgi?
P1_Prod_Version=ShockwaveFlash

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Explanation 2

SellFolio uses a great deal of memory.  On some computers, your SellFolio project may load very slowly when viewed over the Internet—especially if your viewer is on a dial-up connection.  Or, some images may not appear, while other images do appear.  Generally, faster computers, with fast Internet connections (i.e., DSL, Cable Modem, T-1, etc.), and a lot of memory tend to provide the best playback.  There are some things you can do to ensure your SellFolio projects run on all computers.

Solution 2

* If you are using looping background music, avoid using full songs, which tend to be very large in file size.  These full songs take up a great deal of memory, and some computers may not be able to handle it.  Instead, use small music loops, which load once, occupy very little memory, and tend to sound just as good.  You can check out SellFolio's MusicPacks, which are extremely affordable, or you can buy looping background music from other vendors, as well.

* Consider how tasked your webserver is.  The webserver that you uploaded your SellFolio project to might be overloaded.  Or, if you host your SellFolio project on "shared webspace" from an Internet provider, then their webservers might be overloaded.  If you are experiencing random problems whereby viewers are sometimes unable to view your SellFolios, but can view them at other times, you might consider asking your Internet hosting company about reliability with their webservers.

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